Gutter Helmet® by Harry Helmet™, established in 1981, is the largest dealer of the revolutionary Gutter Helmet® gutter protection system. Family-owned and operated, we serve over 100,000 customers in Maryland and eight other states. We’ve built our business on solid practices, excellent customer service and a superior product and are looking for qualified candidates to add to our team as our business continues to grow.

Position Offered: Customer Support Agent

Work from home through our virtual call center
Hours: Part-Time
Paid hourly with bonus
Schedule: Shifts we’re hiring for:

  • Monday through Friday 3:30 pm – 7:30 pm
  • Monday through Friday 7:30 pm – 9:30 pm
  • Saturday 8:00 am – 12:00 pm
  • Saturday 12:00 pm – 4:00 pm
  • Sunday 9:00 am – 1:00 pm
  • Sunday 1:00 pm – 4:00 pm

Job Summary:

Your responsibilities include answering incoming calls and emails from homeowners, as well as calling homeowners who have requested contact. Your objective is to qualify sales leads and ultimately set in-home appointments with homeowners. Script and training are provided.

We take advantage of virtual call center technology, which enables our agents to work from home. That makes this an outstanding position for a stay-at-home parent, or another individual who needs flexible hours and wishes to work from home.

Compensation is based on a combination of hourly rate plus a bonus for each appointment you set.

Position Requirements:

  1. Two years customer service experience with proven sales and service skills, preferably serving consumers
  2. High school diploma or equivalent
  3. Pass a criminal background check
  4. On-site inspection of remote workspace
  5. Ability to handle a high volume of inbound calls efficiently
  6. Professional phone manner and good, clear speaking voice
  7. Organized with demonstrated listening skills
  8. Ability to work independently and as a team member to meet and exceed personal and departmental goals
  9. Have strong computer and data entry skills, including experience with Microsoft Office, Internet, phone line, etc.
  10. Ability to enter notations into the computer while talking with customers
  11. Able to adapt to new technology with ease
  12. Be able to work a part-time day or evening schedule that may include weekends
  13. Regular and reliable attendance is critical to be successful in this role
  14. Must have a quiet working environment available in your home, with the following technical components:
  • High speed internet connection (Cable or DSL)
  • CPU with 1.2 GHz or higher and 2 GB or more Ram
  • Windows 2000 or later

For consideration, please contact us at info@gutterhelmetsystems.com. (no calls please)

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1 Million+ Satisfied Customers Nationwide

I recently had the Gutter Helmet by Harry Helmet installed on my house. It not only looks amazing, but the guys arrived on time, were professional and efficiently got the job done. I am very satisfied with Gutter Helmet's attention to detail and fulfilling their work as promised. I will definitely tell my neighbors about the Gutter Helmet.
I have had Gutter Helmets for 20 years. In all that time I've never had a problem until recently a bird's nest found its way into one of my gutters. The installer who came to replace the product was the same installer from 20 years earlier. Now that's impressive. Everyone at Gutter Helmet inclusive of the office staff were professional and a pleasure to work with.
Gutter Helmet by Harry Helmet just replaced our roof and we could not be more satisfied. The crew showed up early, worked all day and stayed late, were professional and caring regarding the project and the surrounding impact it had on our property and home. They completed the roof quickly and it looks simply amazing!
VERY happy with our entire experience adding Gutter Helmet by Harry Helmet to our house. Installing this was a great value for us. The gutters are working perfectly in heavy downpours and with year-long leaves and debris coming down from our river birches. Terrific customer service and a first class product.
We needed our roof repaired due to wind damage. After several quotes, Gutter Helmet was the only company that went into our attic to look and see if more damage had occurred. If it wasn't for them taking the extra time to look at everything, we would have had rotting wood under our new roof. They were very professional and gave a fair quote.
We just had Gutter Helmet installed on our gutters and couldn't be happier. They provided us with useful information about Gutter Helmet and cleaned up everything, leaving no mess behind. We definitely recommend Gutter Helmet to anyone considering this product.

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We're seeking fun, outgoing, and confident individuals who enjoy winning to join our team. Lednor Home Solutions is an equal opportunity employer and we operate a safety first & drug-free workplace focused on employee safety. Great pay and benefits, apply today!